Jetabet Privacy Policy — Your Data, Your Rights

At Jetabet, we take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and the steps we take to keep it safe. By using Jetabet, you agree to the practices described here.

Last updated: January 2025

Privacy at a Glance

We only collect data necessary to run your Jetabet account

Your data is never sold to third parties

All transactions are encrypted end-to-end

You can request data deletion at any time

Information We Collect

When you create an account on Jetabet, we collect certain personal information that is necessary to provide our services. This includes your full name, date of birth, email address, phone number, and payment details such as your bKash, Nagad, or Rocket account information. We need this data to verify your identity, process deposits and withdrawals, and ensure that you meet the minimum age requirement to use the Jetabet platform.

In addition to the information you provide directly, Jetabet automatically collects certain technical data when you visit our website or use our app. This includes your IP address, device type, browser version, operating system, and general location data. We also collect information about how you interact with the Jetabet platform, such as the pages you visit, the games you play, your session duration, and your betting history. This data helps us improve the user experience and detect any unusual activity on your account.

Jetabet may also collect information from cookies and similar tracking technologies. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and analyse site traffic. You can manage your cookie preferences through your browser settings, though disabling cookies may affect certain features of the Jetabet platform.

How We Use Your Information

Jetabet uses the information we collect for the following purposes:

  • To create and manage your Jetabet account, including verifying your identity and age.
  • To process financial transactions — deposits, withdrawals, and any refunds — through your chosen payment method.
  • To provide customer support when you contact us with questions, complaints, or account issues.
  • To send you important account notifications, such as password reset emails, transaction confirmations, and security alerts related to your Jetabet account.
  • To personalise your experience on Jetabet by recommending games, offers, and promotions that match your interests and playing history.
  • To monitor the platform for fraud, money laundering, collusion, and other prohibited activities. Jetabet uses automated systems and manual reviews to detect suspicious behaviour and protect all players.
  • To comply with legal and regulatory obligations that apply to online gaming platforms.
  • To improve the Jetabet platform through analytics, A/B testing, and user feedback analysis.

Information Sharing and Disclosure

Jetabet does not sell, rent, or trade your personal information to third parties for marketing purposes. We value your trust and are committed to keeping your data within the Jetabet ecosystem. However, there are limited circumstances where we may share your information:

  • With payment processors such as bKash, Nagad, and Rocket to complete your deposit and withdrawal transactions. These providers only receive the minimum data necessary to process the payment.
  • With game providers who supply the games available on Jetabet. This sharing is limited to technical data required for game functionality and does not include your financial information.
  • With law enforcement or regulatory authorities if we are legally required to do so, or if we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of our users, or comply with a legal obligation.
  • With professional advisors such as auditors and legal counsel who are bound by confidentiality agreements.

Data Security Measures

Protecting your data is a top priority at Jetabet. We implement industry-standard security measures to safeguard your personal and financial information. All data transmitted between your device and the Jetabet servers is encrypted using SSL/TLS protocols. Our databases are protected by firewalls, access controls, and regular security audits.

Jetabet restricts access to your personal data to authorised employees and contractors who need it to perform their duties. All staff with access to user data are trained on data protection practices and are bound by strict confidentiality obligations. We regularly review and update our security practices to address new threats and vulnerabilities.

While we take every reasonable precaution to protect your data, no system is completely immune to security breaches. If a data breach occurs that affects your personal information, Jetabet will notify you promptly and take immediate steps to mitigate the impact.

Data Retention

Jetabet retains your personal data for as long as your account is active and for a reasonable period afterward to fulfil legal, regulatory, and business requirements. Transaction records and betting history are kept for a minimum period as required by applicable regulations. If you close your Jetabet account, we will delete or anonymise your personal data within a reasonable timeframe, unless we are required by law to retain certain records.

Your Rights and Choices

As a Jetabet user, you have the following rights regarding your personal data:

  • You can access the personal information Jetabet holds about you by contacting our support team.
  • You can request corrections to any inaccurate or incomplete data in your Jetabet profile.
  • You can request deletion of your personal data, subject to any legal retention requirements.
  • You can opt out of promotional communications at any time by using the unsubscribe link in our emails or by updating your notification preferences in your Jetabet account settings.
  • You can manage cookie preferences through your browser settings.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Changes to This Privacy Policy

Jetabet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through an in-platform notification or email. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how Jetabet protects your privacy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how Jetabet handles your personal data, please reach out to our support team:

How Jetabet Protects You

Six pillars of our privacy commitment

SSL Encryption

Every connection to Jetabet is secured with SSL/TLS encryption. Your login credentials, payment details, and personal data are protected in transit at all times.

Secure Storage

Jetabet stores your data on protected servers with firewalls, access controls, and regular security audits. Only authorised personnel can access user records.

No Data Selling

Jetabet never sells or rents your personal information to advertisers, data brokers, or any third party. Your data stays within the Jetabet platform.

Identity Verification

Our KYC process ensures that only verified individuals can deposit, withdraw, and play on Jetabet. This protects you from identity theft and fraud.

User Controls

You control your data on Jetabet. Update your profile, manage notification preferences, opt out of marketing emails, or request data deletion anytime.

Minimal Data Collection

Jetabet follows a data minimisation principle. We only collect information that is strictly necessary to operate your account and provide our services.

Your Privacy Is Safe with Jetabet

Play with confidence knowing that Jetabet protects your personal data with industry-leading security. Create your account today or download the app to get started.